When you start at Chalmers, you need to activate your CID (your Chalmers account). Read more about when and how to do this in the information for new students.
This page provides extra help if you have questions or run into problems.
CID – When and how to activate it
Your CID is your Chalmers account. You need it to access most Chalmers services.
Activate CID in MyAccount
If you have problems or questions, see the detailed instructions below.
Go to MyAccount
Log in with a service you can use (for example Universityadmissions.se, GU account, BankID)
Select Password
Your CID is shown
Enter your new password twice
Save password – your CID is now activated
After activation:
It can take up to 30 minutes before you can log in with your CID – including MyAccount
It can take up to 2 hours before you can log in to Ladok
It can take up to 8 hours before all parts of your account are fully available
Activate CID with activation code / one-time password
If you have problems or questions, see the detailed instructions below.
Enter your CID
Enter your activation code / one-time password
Enter the new password twice
Save password – your CID is now activated
After activation:
It can take up to 30 minutes before you can log in with your CID – including MyAccount
It can take up to 2 hours before you can log in to Ladok
It can take up to 8 hours before all parts of your account are fully available
FAQ – Activate CID
If you cannot find the answer here, contact IT Support.
I am an exchange student and my activation code does not work / I cannot save my password
Before arriving in Sweden
Contact it-support@chalmers.se with your CID and date of birth.
You can get a new code sent to your email address in MoveOn/Ladok.
After arriving in Sweden
Visit Chalmers Servicecenter for a password.
You will get a scratch card – line 1 is your password.
Please note: You must show valid ID, such as a passport or a national EU ID card.
Tip! While at the Servicecenter, make sure to complete ‘Confirm your presence on campus’.
Why can’t I log in to MyAccount to activate my CID?
Should you be able to activate your CID now?
Wait until it is time for you to activate your CID. You can do it starting the same day you’re allowed to register for your courses.
High load
In August, during the first days when all new students start activating their CID, the load on MyAccount is very high. This causes strange errors and unexpected behavior during login and activation. The load decreases after a few days.
Do not keep trying repeatedly – wait and try again later.
There is no rush to activate your CID.
Note: If MyAccount has overload problems, you must wait.
All staff at Chalmers, including IT Support and Chalmers Service Center, are also affected and cannot activate your CID for you.
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I can log in to MyAccount, but cannot activate my CID
If the option "Password" is not shown in MyAccount:
You must wait until your activation date. You can do it starting the same day you’re allowed to register for your courses.
The date you can activate your CID is shown in MyAccount.
If you do not see a future activation date, it may be because we have not yet received information about what you will study.
If your CID is closed or inactive and you’ve been admitted to a course, your account will become active when the course registration period starts.
Phone hours
08:00–16:00 (weekdays)