IT support for students

Image 1 of 1
Interior from the Chemistry building.

General information about your Chalmers ID (cid), and how to access your student e-mail account. How to access student software. How to store your files on the Chalmers file servers or OneDrive. How to contact IT Support. For students at the University of Gothenburg taking courses at Chalmers, you'll also find info here on how to obtain a cid.

Your computer account and Chalmers ID (cid)

When you first start your studies at Chalmers, you get a computer account called "cid" (Chalmers ID). You need to manually activate your cid, and set your Chalmers password, using the MyAccount portal. If you already have a cid, it will be extended automatically together with your existing password.

MyAccount: CID administration
MyAccount: CID administrationIn MyAccount you can administrate your Chalmers account (CID).

Wifi and computers

All students at Chalmers have access to Eduroam wireless internet everywhere on campus. Infrastructure and software are available for student use on privately owned computers. For students who do not own a computer there is a wide selection of computers freely available in the Chalmers computer halls.

Your student e-mail account

Your e-mail account is created after 1) Chalmers has been notified of your registration in Ladok and 2) you have retrieved your cid. The account is usually available within a few hours after that, but it may take longer, especially at the start of a semester.

Outlook webmail
Outlook webmailOutlook on the Web.


Chalmers supplies students with a selection of software to be used in their studies. This software can be found on the computers in the computer labs. Many of the programs are also available for installation on privately owned student computers. 

Some examples of available software:

  • Microsoft Office 365
  • Matlab and Mathematica
  • ShareLaTex

Downloadable software is available at the following site:

Student software portal
Student software portal Site where students at Chalmers may download software.

Read more about what student software is available and where to find it at the Chalmers Service Portal (requires signing in with your cid and cid password).

PhD students are directed to information about software for emplyees at Chalmers Service Portal (in Swedish).

File storage and OneDrive

As a student, you have access to your own private file storage account on the Chalmers file servers. You also have the possibility to create a OneDrive account.

Read more on this at the Chalmers Service Portal (requires signing in with your cid and cid password).

Information and guides

1) On Facebook, the IT Office regularly posts news and tips: Chalmers IT Support on Facebook

2) Chalmers IT system instructions and guides are available at the Chalmers Service Portal (requires signing in with your cid and cid password). There, you'll find answers to questions like:

• How do I remotely connect to a StuDAT computer?
• How do I connect to Chalmers via VPN?
• How do I print to a Chalmers printer?

Topdesk: service portal
Topdesk: service portalService management system and knowledge articles.

Contact IT support


It is recommended to send your question, if possible, from your student e-mail.

In order to be able to help you, please state:

  • Who you are – your cid or personal identification number (or just e-mail directly from your student e-mail)
  • What question / issue you have
  • Where the issue occurs, such as the computer name and operating system
  • When the issue occurred

E-mails are answered during office hours, usually weekdays 08.00 AM - 04.00 PM


Phone: 031-772 65 00 (+46317726500)
Open: weekdays 08-00 AM -04.30 PM, reduced staffing during lunchtime


• Chalmers Servicecenter at Campus Johanneberg

• Campus IT Helpdesk at Campus Lindholmen
   Open: Tuesday 12.00 AM-02.00 PM during semesters
   Location: entrance floor of house Saga, Campus Lindholmen.
   Find IT Helpdesk Lindholmen (Campus Map)