IT support for students

Chalmers account (CID)

CID is the name of your account at Chalmers.
You use it as your username (cid), or as part of a username (cid@chalmers.se), and as part of your email address (cid@student.chalmers.se).

MFA and Microsoft 365

Your Microsoft school account is created after you activate your CID. The account is usually available within a few hours, but it may take longer, especially at the start of the semester.

You need to use MFA (Multi-Factor Authentication) to access Microsoft’s cloud services. This means you may need to verify yourself using an app on your phone when you use one of the connected services.

Activate MFA for your account

E-mail

Your e-mail account is a part of your Microsoft school account and is created after you have activated your CID. The account is usually available within a few hours, but it may take longer, especially at the start of the semester.

To access your e-mail, you need to activate MFA

Eduroam (wifi)

You have access to wireless network via Eduroam across campus.

More information about Eduroam is available in the Chalmers service portal
(requires login)

Connecting via VPN to Chalmers

Some services require you to use Chalmers VPN if you want to connect to them when you are off campus.

More information about VPN is available in the Chalmers service portal(requires login)

Computers

Chalmers has a well-developed IT infrastructure and a wide range of software that you can download to your computer. If you do not have your own computer, there are plenty of computers available in Chalmers’ computer labs.

More information about StuDAT is available in the Chalmers service portal
(requires login)

Chalmers Apps

You get access to almost all software you need for your studies through the cloud service Chalmers Apps.

More information about Chalmers Apps is available in the Chalmers service portal
(requires login)

Software

You have access to various software that may be useful for your studies. Many programs are available for installation on your own personal computer. Some of the most common programs include:

• Microsoft Office 365

• Matlab and Mathematica

• ShareLaTex

Many of the programs can be downloaded from the Student Software Portal.

More information about software for students is available in the Chalmers service portal
(requires login)

File storage and OneDrive

You have access to OneDrive via your Microsoft school account, as well as a home directory on Chalmers’ file server.

More information about OneDrive and home directories is available in the Chalmers service portal
(requires login)

Information and guides

Chalmers IT system instructions and guides are available at the Chalmers Service Portal (requires signing in with your cid and cid password). There, you'll find answers to questions like:

• How do I remotely connect to a StuDAT computer?

• How do I connect to Chalmers via VPN?

• How do I print to a Chalmers printer?

Contact IT support

E-mail

it-support@chalmers.se

It is recommended to send your question, if possible, from your student e-mail.

In order to be able to help you, please state:

• Who you are – your CID or personal identification number (or just e-mail directly from your student e-mail)

• What question / issue you have

• Where the issue occurs, such as the computer name and operating system

• When the issue occurred

E-mails are answered during office hours, usually weekdays 08:00-16:30 (08:00 AM - 04:30 PM)

Phone

031-772 65 00 (+46317726500)

Open: weekdays 08:00-16:30 (08:00 AM - 04:30 PM), reduced staffing during lunchtime