IT Support helps you get started with your CID (Chalmers account), MFA, email, Chalmers Apps, and other IT resources at Chalmers.
Chalmers account (CID)
Your CID (ChalmersID) is the name of your account at Chalmers. You use it as your username (cid), or as part of a username (cid@chalmers.se), and as part of your email address (cid@student.chalmers.se).
MFA and Microsoft 365
Your Microsoft school account is created after you activate your CID. The account is usually available within a few hours, but it may take longer, especially at the start of the semester.
You need to use MFA (Multi-Factor Authentication) to access Microsoft’s cloud services. This means you may need to verify yourself using an app on your phone when you use one of the connected services.
Your e-mail account is a part of your Microsoft school account and is created after you have activated your CID. The account is usually available within a few hours, but it may take longer, especially at the start of the semester.
Eduroam (wifi)
All students at Chalmers have access to Eduroam wireless internet everywhere on campus.
Instructions for connecting to Eduroam are available at the Chalmers Service Portal (requires signing in with your cid and cid password).
Connecting via VPN to Chalmers
If you have a private computer and want to access the Chalmers IT services when you're outside campus, you may need to set up a VPN connection.
Instructions for connecting via VPN are available at the Chalmers Service Portal (requires signing in with your cid and cid password).
Computers
An extensive computer infrastructure and a wide selection of downloadable software are available. For students who do not own a computer, there are plenty of freely available computers in the Chalmers computer halls.
Software
Chalmers supplies students with a selection of software to be used in their studies. This software can be found on the computers in the computer labs. Many of the programs are also available for installation on privately owned student computers.
Some examples of available software:
- Microsoft Office 365
- Matlab and Mathematica
- ShareLaTex
Downloadable software is available at the Student software portal
You may also read more about what student software is available and where to find it at the Chalmers Service Portal (requires signing in with your cid and cid password).
PhD students are directed to information about software for employees at the Chalmers Service Portal (in Swedish).
Chalmers Apps
As a student at Chalmers, you have access to almost all the software you need for your studies via the cloud-based Chalmers Apps service (https://apps.chalmers.se).
Read more about how Chalmers Apps works here (sign in with your CID credentials).
File storage and OneDrive
As a student, you have access to your own private file storage account on the Chalmers file servers. You also have the possibility to create a OneDrive account.
Read more on this at the Chalmers Service Portal (requires signing in with your cid and cid password).
Information and guides
1) On Facebook, the IT Office regularly posts news and tips: Chalmers IT Support on Facebook
2) Chalmers IT system instructions and guides are available at the Chalmers Service Portal (requires signing in with your cid and cid password). There, you'll find answers to questions like:
• How do I remotely connect to a StuDAT computer?
• How do I connect to Chalmers via VPN?
• How do I print to a Chalmers printer?
Contact IT support
It is recommended to send your question, if possible, from your student e-mail.
In order to be able to help you, please state:
- Who you are – your cid or personal identification number (or just e-mail directly from your student e-mail)
- What question / issue you have
- Where the issue occurs, such as the computer name and operating system
- When the issue occurred
E-mails are answered during office hours, usually weekdays 08:00-16:30 (08:00 AM - 04:30 PM)
Phone
Phone: 031-772 65 00 (+46317726500)
Open: weekdays 08:00-16:30 (08:00 AM - 04:30 PM), reduced staffing during lunchtime