IT-support for students

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Interior from the Chemistry building.

Here you'll find general information about your Chalmers-Id (cid) and how to use your student e-mail account. On this page you can also find information about how to access useful software and how to reach the IT-support helpdesk. For students at the University of Gothenburg we have explained how to get a cid.

Wifi and computers

All students at Chalmers have access to Eduroam wireless internet everywhere on campus. We offer both infrastructure and software so that students are able to use their own laptops. For students who do not own a computer we offer access to many computers in our computer labs.

Getting a Chalmers account/cid

When you become a student at Chalmers, you get an IT account called cid (Chalmers ID). Your cid account is your key to the Chalmers IT systems. The way to get your account varies depending on whether you are 1) a new Chalmers student or 2) a student at the University of Gothenburg (GU) who's signed up for a course at Chalmers. 

MyAccount: CID administration

MyAccount: CID administration

In MyAccount you can administrate your Chalmers account (CID).

Your student e-mail account

Your e-mail account is created after 1) Chalmers has been notified of your registration in Ladok and 2) you have retrieved your cid. The account is usually available within a few hours after that, but it may take longer, especially at the start of a semester.

Outlook webmail

Outlook webmail

Outlook on the Web.

Information and guides

On Facebook, the IT Office regularly posts news and tips: Chalmers IT Support on Facebook

Chalmers IT system instructions and guides are available at the Service Portal. (Requires signing in with your cid and cid password)

Topdesk: service portal

Topdesk: service portal

Service management system and knowledge articles.

Software

Chalmers supplies students with some software to be used in their studies. This software can be found on the computers in the computer labs but many of the programs can also be installed on students’ own computers. 

For example you can access:

  • Microsoft office 365
  • Matlab and Mathematica
  • ShareLaTex
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Student Software Server

Get software for your computer. You must login with your cid.

Contact it-support

Email

Email: support@chalmers.se

We recommend that you send your question, if possible, from your student e-mail.

To be able to answer questions, we need to know:

  • Who you are; state your cid or personal identification number (or e-mail us from your student e-mail)
  • What question / problem you have
  • Where the problem occurs, such as the computer name and operating system
  • When the problem occurred

We answer e-mails during office hours, usually weekdays 8:00-16:00

Phone

Phone: 031-772 6500 (+46 31 772 6500)
Open: weekdays 08:00 - 15:00, reduced staffing during lunchtime

Visit

Campus IT-helpdesk Johanneberg
Open: weekdays 12:00 - 14:00 during semester time
Located at Studenttorget in the Chalmers main library, Campus Johanneberg
Find IT-helpdesk Johanneberg (Campus Map)

 Campus IT-helpdesk Lindholmen
Open: Tuesdays 12:00 - 14:00 during semester time
Located on the entrance level in house Saga, Campus Lindholmen
Find IT-helpdesk Lindholmen with (Campus Map)