Industrial and Materials Science

"Designing a Collaboration and Communication Process for a Garment Renewal Service"
Abstract: The textile industry has a significant environmental impact and is one of the largest contributors to land and water use, greenhouse gas emissions, and raw material consumption. Transitioning the industry toward a circular economy is therefore essential, and one way to support this shift is by extending the lifespan of garments through repair and renewal. RecoMended is a start-up company that provides industrial-scale garment renewal services for other companies, enabling resale or continued use of existing products. However, RecoMended currently lacks an efficient collaboration and communication process for developing the service specifications required for this service, resulting in time-consuming, resource-intensive, and customer-specific solutions.
This study aims to investigate how the collaboration and communication process between RecoMended and its customers can be improved to support more efficient development of service specifications for garment renewal. The research was conducted through interviews, workshops, and contextual inquiries with RecoMended and several of its customer companies. The collected data were analyzed and synthesized, leading to the design and evaluation of an improved collaboration and communication process.
The proposed design introduces a structured, step-based collaboration and communication process that supports RecoMended and its customers in developing service specifications in a more informed and efficient way. The process is supported by a service toolkit consisting of standardized service packages, a reference library with visual and material examples of available repair measures, and a set of guiding questions to ensure that key decisions are addressed. While further development is needed, the proposed process provides a foundation for clearer communication, more informed decision-making, and improved collaboration, supporting RecoMended’s ability to scale its garment renewal services.
Program:&nbsp;Industrial Design Engineering (MPDES) Examiner: Oskar Rexfelt Supervisor: Siw Eriksson 
Date and time: 16 January 2026, 10:00-11:00 Location: <a rel="noopener" href="https://maps.chalmers.se/#61393995-42d3-4b0c-ba68-1fa7b4afe3c1" target="_blank" title="Link to Campus Maps, room KA" data-anchor="#61393995-42d3-4b0c-ba68-1fa7b4afe3c1">KA</a>

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Presentation of master thesis

Master thesis presentations at Industrial and Materials Science

16 January 2026

10:00-11:00: Lovisa Gunnelius, MPDES