Public defence of doctoral thesis - Andrea Birch-Jensen

Title: The evolving role of customer focus in quality management: Using customer feedback to support quality improvements in the age of digitalization and increased service delivery

 

Opponent: Professor Pauline Found, University of Buckingham


Category Thesis defence
Location: Live stream via Zoom. URL will be posted on Chalmers Research website
Starts: 04 December, 2020, 13:15
Ends: 04 December, 2020, 16:15

Published: Fri 16 Oct 2020.