News: Teknikens ekonomi och organisation related to Chalmers University of TechnologyThu, 24 Jun 2021 15:29:53 +0200 healthcare home<p><b>​In the future, more health care will be provided at home, instead of in the hospital. Together with several partners, Chalmers is now starting the initiative Hospitals at home, which brings together research and pilot projects under one umbrella.</b></p>​<span style="background-color:initial">Healthcare is changing, and increasingly moved to the patient’s home. There are several reasons for this development. An aging population, often with chronic and sometimes complicated diseases, is putting pressure on healthcare and makes it necessary to change the way it is organized. At the same time, new technical solutions enable a more flexible healthcare, wherever and whenever we want. Some examples are digital consultations, mobile healthcare services, self-monitoring in the home, and the development of both medical technology and digital health.<br /><br /></span><div>A shift from hospital care to healthcare at home thus means that resources can be used better, for the benefit of more people – a more sustainable healthcare system is created – while giving the individual greater opportunity to influence their own illness, care and health. But change also requires both technical and organizational development.</div> <h2 class="chalmersElement-H2">Requires a broad collaboration</h2> <div>The initiative Hospitals at home brings together initiators from three of Chalmers’ departments, and thus weaves together expertise in medical technology, architecture, and management. Based on their specialties and research areas, the initiators contribute with different, but all very important, aspects. In collaboration with, among others, Sahlgrenska University Hospital, Närhälsan, the City of Gothenburg and relevant parties from the business community, a platform for collaboration and knowledge development is now formed.<br /><br /></div> <div>And a collective grip is required. That is the opinion of Andreas Hellström, Senior lecturer and head of Chalmers’ centre CHI, Center for Healthcare Improvement.<img src="/SiteCollectionImages/Areas%20of%20Advance/Health/Udda%20format/Andreas-Hellström_220.jpg" class="chalmersPosition-FloatRight" alt="" style="margin:5px;width:200px;height:273px" /><br /><span style="background-color:initial">“The technology is seldom the problem. But to achieve full benefits, technology must be put in an organizational and societal context – we need to envision the whole system. The transition to future healthcare is exactly this; system innovation covering the whole ecosystem. Everything from digital healthcare services to purely spatial solutions, healthcare service models and technology for new solutions”, he says.</span><br /></div> <div>“The common goal here is to organize healthcare based on the needs of the public and patients. Healthcare must move closer to the individual. Actually, we are all talking about the same thing, but with different starting points and dialects.”<br /><br /></div> <div>The pandemic has accelerated the development of future healthcare, with digital meetings and mobile care services.</div> <div>“This has exploded! We do not want individuals, such as the fragile elderly or others in risk groups, to leave their home unnecessarily. New solutions have then been accelerated.”</div> <h2 class="chalmersElement-H2">Making the patient an active participant</h2> <div>With a new way of looking at healthcare, the patient also becomes an active participant in their own care – as Andreas Hellström has long advocated. A person who manages his or her own monitoring, and controls the illness, also learn to understand it in a completely new way.</div> <div>“This knowledge strengthens the patient, and at the same time relieves the healthcare system. The relationship becomes more balanced. A fundamentally important aspect in which there is great transformative power”, he says.<br /><br /></div> <div>A number of projects are included in the new initiative (see below). The initiators view it as absolutely necessary to gather partners from all arenas; hospitals, primary care, municipal health and care, research, industry, and last but not least patients and citizens – to bring about effective collaboration for a coherent healthcare ecosystem.</div> <div>“Within our initiative, we will work to find solutions to concrete problems, and develop knowledge about these. To do this, we want to have all parties at the table. And we are happy that say that the initiative has been met with great interest from all sides”, says Andreas Hellström.<br /></div> <h2 class="chalmersElement-H2">Voices about Hospitals at home:</h2> <div><strong>Maria Taranger, Chief physician and Area Manager, Sahlgrenska University Hospital<img src="/SiteCollectionImages/Areas%20of%20Advance/Health/Udda%20format/Maria-Taranger_220.jpg" class="chalmersPosition-FloatRight" alt="" style="margin:5px;width:200px;height:273px" /><br /></strong><span style="background-color:initial">“This is really one of the most important issues, for people to have continued confidence in the public sector and a well-functioning society. People want to, and can, take much greater responsibility for the healthcare they need, but they also need support in this from us. People should only come to a physical hospital when necessary.</span><strong><br /></strong></div> <div>For example, we now have a project with a small portable X-ray machine. By X-raying suspected fractures in the home, those who do not have a fracture avoid entering the hospital. And those who turn out to have a fracture can get pain relief and help with surgical preparations, outside the hospital, and enter only when an operating room is prepared.</div> <div>We need to do research on both technology and how we work. A major mental adjustment is required for hospital care staff to dare to relinquish control of some measures to the sick individuals, or to staff employed in other organizations.”<br /><br /></div> <div><strong>Ann Ekberg-Jansson, Medical strategist, Närhälsan<img src="/SiteCollectionImages/Areas%20of%20Advance/Health/Udda%20format/Ann-Ekberg-Jansson_220.jpg" class="chalmersPosition-FloatRight" alt="" style="margin:5px;width:200px;height:273px" /><br /></strong><span style="background-color:initial">“Närhälsan is in an extensive development phase, where the transition to so-called Close healthcare is central. Thus, working to develop the concept Hospitals at home together with other central parties is completely in line with this. Gathering different stakeholders at the same table generates added value, as you reflect on important issues from different perspectives to reach the end goal: the best situation from the perspective of the patient, or resident. We will learn from each other, but also get an opportunity to achieve a collective process with all parties present.”<br /></span><strong><br /></strong></div> <div><strong>Carin Bringestedt, Head of division at Health and healthcare, City of Gothenburg</strong></div> <div>“The municipal healthcare still has a long way to go before we arrive at a user-friendly e-health and digital services. The initiative Hospitals at home will entail more collaboration, with<img src="/SiteCollectionImages/Areas%20of%20Advance/Health/Udda%20format/Carin-Bringestedt_220.jpg" class="chalmersPosition-FloatRight" alt="" style="margin:5px;width:200px;height:273px" /><br />healthcare even more based on the individual’s needs, participation, and co-determination in managing their health and care.</div> <div>Permanent collaboration forums at the organizational level will play less of a role, and variable forms – close and in collaboration with the individual – must be developed. This applies not only to collaboration between health- and medical care facilities, but also to collaboration with, for example, home care services, care and nursing homes, and other municipal activities.</div> <div>We have a shortage of licensed employees. Demand exceeds the supply of nurses, occupational therapists, and physiotherapists in municipal healthcare. We must therefore work smarter, with maintained or higher quality. Collaboration between inpatient care, primary care, and municipal healthcare, will become increasingly crucial for good care as hospitals move home.”</div> <h2 class="chalmersElement-H2">Facts about the initiative Hospitals at home:</h2> <div>The initiative Hospitals at home will partly be based on ongoing projects but will also be linked to new initiatives identified by the collaboration group. Examples of projects already in progress are:<br /><br /></div> <div><strong>• ASAP/Autumn Leaves</strong>, a recently started project focusing on healthcare at home, including home monitoring, support from specialist healthcare and caregivers, in collaboration between municipality, region, industry etc. Autumn Leaves is run by the Digital Health group at the Department of Electrical Engineering.</div> <div><strong>• ViSMoT (video support for mobile teams)</strong>: Solutions to facilitate patient assessments in collaboration with higher medical competence, thereby increasing precision, quality and safety of the assessments. The project is led by the Digital Health group at the Department of Electrical Engineering.</div> <div><strong>• Digi physical service offerings to patients with long-term needs</strong>, a project conducted in collaboration between Närhälsan in Region Västra Götaland and the Centre for Healthcare Improvement at the Department of Technology Management and Economics.</div> <div><strong>• Healthcare centers of the future</strong>, a concept program/project led by the Centre for Healthcare Architecture at the Department of Architecture and Civil Engineering. The project is a mapping of the primary care’s organization, location and use of premises, and will provide a basis for concepts for future solutions.</div> <div><strong>• Out Fit</strong>, a doctoral student project (where doctoral students can receive a double degree from Sahlgrenska Academy and Chalmers), with focus on health-promoting qualities in a physical outdoor environment in support of health and rehabilitation in special accommodations. Intends to develop evidence-based guidelines and methods for physical outdoor environments. The project is ongoing in collaboration with Sahlgrenska Academy and the Swedish University of Agricultural Sciences.</div> <div><strong>• The Patient Innovators</strong> is a research project based on the fact that patients’ own experience of living with chronic or long-term illnesses can be the basis for innovation and development. The project is led by the Centre for Healthcare Improvement at the Department of Technology Management and Economics.<br /><br /></div> <div>The initiative Hospitals at home have received initiative funding from Chalmers Health Engineering Area of Advance.<br /><strong>Initiators are:</strong></div> <div>Andreas Hellström, Senior lecturer, Technology Management and Economics. Coordinating. Andreas Hellström can be reached on email address <a href="">​</a>.</div> <div>Bengt Arne Sjöqvist, Professor of Practice Emeritus, Digital Health, Electrical Engineering.</div> <div>Göran Lindahl, Professor, Building Design/Architecture and Civil Engineering</div> <div>Johanna Eriksson, Artistic Senior lecturer, Building Design/Architecture and Civil Engineering</div> <div>Sara Riggare, patient representative/patient researcher</div> <div><br /></div> <div>Text: Mia Malmstedt</div> <div>Photo of healthcareprovider and patient: Shutterstock</div> <div>Photo Andreas Hellström: Carolina Pires Bertuol</div> <div>Photo Ann Ekberg-Jansson: Angereds Närsjukhus</div> <div>Photo Carin Bringestedt: Göteborgs Stad, Hanna Björnheden</div> <div>Photo Maria Taranger: Sahlgrenska Universitetssjukhuset, Johanna Ewald St Michaels</div>Thu, 24 Jun 2021 12:00:00 +0200 policy and practice in focus<p><b>​The Gothenburg Gathering was attended by 30 Professors and Associate Professors working within entrepreneurship. They work at 17 different organizations and gathered to network and discuss important issues around priorities for entrepreneurship policy and entrepreneurship practice in Sweden.</b></p><div>​<img src="/sv/institutioner/tme/nyheter/PublishingImages/Per.jpg" class="chalmersPosition-FloatRight" alt="" style="margin:5px;width:150px;height:195px" />“It is always good to catch up with my colleagues in Sweden, especially since I still have an affiliation with JIBS in Jönköping. Apart from the topics of conversation on screen, I made progress on a couple of budding collaborations in the chat!” says Per Davidsson, Professor at the Queensland University of Technology Business School, Australia.</div> <div><br /></div> <div> </div> <div>Catching up was an important part of our joint Chalmers-University of Gothenburg event with the aim to promote critical dialogue on how to most effectively utilize the Swedish context to contribute and impact entrepreneurship research practice and training, with an emphasis on sustainable impact. The aim is also to increase access and mobility by increasing understanding of our research agendas, not just only within Sweden, but also to and from Sweden geographically and conceptually. Finally, to strengthen a community-based dialogue and responsibility of shared knowledge and practice in entrepreneurship.</div> <div><br /></div> <div> </div> <div>Mats Lundqvist, Professor in Entrepreneurship at Chalmers, and Maureen McKelvey, Professor in Industrial Management at the University of Gothenburg, opened the event by giving their view of why entrepreneurship and innovation are linked. Gothenburg is a city that is located at the center of the corridor between Copenhagen and Oslo, one of the most innovative regions in the world, a timely reminder considering the city’s 400th anniversary last weekend. From our Gothenburg perspective, entrepreneurship and innovation are two sides of the same coin. There are many examples of how alumni from both GU and Chalmers promote change in the economy and society, either by founding firms, working in the public sector with startups, and other avenues of collaboration through innovation and entrepreneurship in the region.  Lundqvist and McKelvey also jointly organized the 2020 Gothenburg conversations between early career and established scholars in the field.</div> <h3 class="chalmersElement-H3">Interaction with the scientific community</h3> <div>During a lively breakout session, participants discussed the top priorities for entrepreneurship policy and entrepreneurship practice in Sweden. Discussions touched on how different definitions and levels of analysis in both policy and practice make the field fragmented and complex to navigate. Also, the student perspective was discussed: There is an increase in demand for education in entrepreneurship and sustainability; and, while gender balance is rather equal in third cycle studies. As both researchers and educators, these leading scholars in the field agreed there is a need to be both sceptical and hopeful about the future of the discipline. We may be fostering a ‘Swedish way’ of entrepreneurship in being inclusive rather than ‘picking the winners and being cool’ while simultaneously struggling with the balance between consensus and complexity in decision making.</div> <div> </div> <div> </div> <div><img src="/sv/institutioner/tme/nyheter/PublishingImages/Sara.jpg" class="chalmersPosition-FloatRight" alt="" style="margin:5px;width:150px;height:195px" /><br />“Another great event led by Professor Maureen McKelvey, Professor Mats Lundqvist and their teams from the University of Gothenburg and Chalmers University of Technology. Bringing Sweden together as a community of entrepreneurship and innovation scholars in this way was a fantastic reminder of all the exciting work that is going on in Sweden. This event also showed how this good work is being positioned at the international level” says Sarah Jack, Jacob and Marcus Wallenberg Professor of Innovative and Sustainable Business Development, Stockholm School of Economics.</div> <div> </div> <div><br /></div> <div> </div> <div><br /></div> <div> <em>The annual gathering of established scholars in entrepreneurship was initiated in 2019 by Sarah Jack, Stockholm School of Economics. The teams at Chalmers University of Technology and University of Gothenburg organized the 2020 and 2021 events jointly.</em></div> <div> </div> <div>Contacts at Chalmers:</div> <div><a href="mailto:">Mats Lundqvist</a></div> <div><a href="">Karen Williams Middleton<br /></a></div> <div> </div> <div><br /><a href=""></a></div>Wed, 16 Jun 2021 13:00:00 +0200 close and personal in entrepreneurial work-team relationships<p><b>​A strong team is a great asset for a start-up, but it can also be incredibly hard to build in the context of entrepreneurship. In her doctoral thesis, Pamela Nowell investigates how the uncertain, emotional, and changing nature of entrepreneurship shapes team member relationships and emotional dynamics, and how teams can put in the work to build the kind of relationships that help their ventures survive, and thrive.</b></p><h3 class="chalmersElement-H3">​What challenges do you focus on in your research?</h3> <div>&quot;Neither theory nor practice can tell us why some teams fail in their entrepreneurial pursuits while others stay the course. Part of the problem is that we study and support these teams as though they are typical work teams, when they are anything but. The uncertain, emotional, unstructured context of entrepreneurship along with all of the pressure that comes with having so much ‘skin in the game’ means that these teams have unique and intense emotional and relational dynamics. This is something that has remained a black box in this field. I work to understand the nature of these emotional and relational dynamics and how we can better study and support these teams as they engage in entrepreneurship.&quot;</div> <h3 class="chalmersElement-H3">How do you address the problem with your research?</h3> <div>&quot;I address this problem by bringing in a new and unconventional perspective to study and understand these teams, i.e. family theory, close relationship theory.&quot; </div> <h3 class="chalmersElement-H3">What are the main findings of your research?</h3> <div>&quot;The main findings of my work are that in the context of entrepreneurship, team member relationships act as a stand-in for organizational structures. In typical work contexts you have norms, processes, routines, and guidelines to help make decisions, build trust, manage conflicts, and create a sense of shared identity and mutual obligation. In entrepreneurship these have yet to be established, and thus the interpersonal interactions and relationships between team members play an outsized role in making things work and keeping the organization alive.&quot;</div> <div><br /></div> <div>&quot;As such, entrepreneurship demands a specific kind of relationship between team members – a close relationship. Close relationships are not what we think of typically when we think of relationships ‘at work’. They can take many forms, and do not mean cozy, but are rather quite challenging. In these kinds of relationships we see a lot of interdependence, openness, and a willingness to work on the relationship through leaning into conflict and difficult conversations and pursuing relationship expansion.&quot; </div> <div><br /></div> <div>&quot;As entrepreneurs don’t have organizational structures to lean on in their early work together, they need to lean on the quality and robustness of their relationships. This is why close relationships models such as the family fit to study and understand emotional and relational dynamics in this context (rather than traditional work team perspectives). So, rather than ‘keeping things professional’, this work context asks that entrepreneurs ‘get up close and personal’ in a way, which calls for interpersonal courage, intimacy, and a willingness to be vulnerable – all things that are required to build strong, lasting, close relationships. My work shows that entrepreneurship is not only so emotional because it is so high pressure and uncertain, but because it is so social, so interdependent, and so relational.&quot;<br /></div> <h3 class="chalmersElement-H3">What do you hope your research will lead to?</h3> <div>&quot;I hope that my work changes the way that we study and support entrepreneurial teams. If we want to have any hope of understanding how we should support these teams, how we should teach entrepreneurs to build thriving teams, and why some teams are more effective than others, we need to take relationships and emotions seriously and really understand how the context of entrepreneurship shapes and twists what we typically expect of work-team relationships. This is important for policy, for education, for research and for practicing entrepreneurs themselves. Re-conceptualize these teams as more than typical ‘work teams’, and drawing on fields such as family theory and close relationship science that have in-depth knowledge of the unfolding dynamics of emotions and relationships over time is a promising start for shedding light on the dynamics of these teams and how they work together over time.&quot; <br /></div> <div> </div> <br /> <div> </div> <div><em><br />Text compilation: Daniel Karlsson</em><br /></div> <div> </div> <div><br /></div> <div>Read the thesis: <a href="">&quot;Up close and personal: How relational dynamics in founding teams are shaped by the context of entrepreneurship&quot; </a></div> <div> </div> <div>The thesis defence will be online on Zoom, 28 May 2021 at 13.30, see link on <a href="">thesis’ page </a></div> <div> </div> <div>More about <a href="/en/staff/Pages/pamela-nowell.aspx">Pamela Nowell</a></div> <div> </div>Mon, 24 May 2021 10:00:00 +0200's-100-list-2021.aspx's-100-list-2021.aspxChalmers well represented in IVA's 100 list 2021<p><b>​Antibiotic resistance, diagnosis of infections, battery technologies and mRNA-based medicines – just some of the Chalmers projects featured in the annual 100-list from the Royal Swedish Academy of Engineering Sciences (IVA).</b></p><div>The 100-list highlights up-to-date research with business potential from Swedish universities. The theme for 2021 is Sustainable Crisis Preparedness, and eleven Chalmers researchers have been selected. The researchers have contributed with research projects that offer great value and potential for utilisation for society,</div> <div>through avenues such as industrial commercialisation, business development or other types of impact<br /></div> <div><br /></div> “I am delighted that we have such a good representation in the IVA-list  this year as well. Chalmers has a long tradition of utilisation and innovation,” says Fredrik Hörstedt, Vice President of Utilisation at Chalmers University of Technology. &quot;For Chalmers it is natural that the research also has an impact on wider society and creates value for society.&quot; <br /><div><br />The selected projects from Chalmers 2021:<div><div> </div> <div> </div> <div> </div> <div><h2 class="chalmersElement-H2">Architecture and Civil Engineering</h2></div> <div> </div> <div> </div> <div> </div> <div><span style="background-color:initial">​​</span><span style="background-color:initial">SINOM: A platform for strategic maintenance and renovation planning of housing portfolios - </span><a href="/en/staff/Pages/Claudio-Nägeli.aspx">Claudio Nägeli</a> and <a href="/en/Staff/Pages/abolfazl-farahani.aspx">Abolfazi Farahani</a><span>​<br /></span></div> <div><a href="/en/departments/ace/news/Pages/Research-that-contributes-to-sustainable-emergency-readiness-.aspx"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/ichtm.gif" alt="" />Awarded innovations by ACE researchers</a> <br /><span></span></div> <div> </div> <h2 class="chalmersElement-H2">Computer Science and Engineering</h2> <div> </div> <div> </div> <div> </div> <div><span style="background-color:initial"> </span><a href="/en/staff/Pages/russo.aspx">Alejandro Russo</a><span>​</span></div> <div> </div> <div> </div> <div> </div> <div><span style="background-color:initial">Cyber security for critical social infrastructure - </span><a href="/en/staff/Pages/magnus-almgren.aspx">Magnus Almgren​</a><br /></div> <div> </div> <div>Re<span style="background-color:initial">ad more:</span></div> <div> </div> <div><div><a><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icgen.gif" alt="" />Two projects from Computer Science and Engineering on IVA's 100 list</a></div></div> <div> </div> <div> </div> <div> </div> <h2 class="chalmersElement-H2">Industrial and Materials Science </h2> <div> </div> <div> </div> <div> </div> <div><span style="background-color:initial">​</span><span style="background-color:initial">Design for energy resilience in the everyday -</span><a href="/en/staff/Pages/helena-stromberg.aspx"> Helena Strömberg</a></div> <div>Read more:<br /><a href="/en/departments/ims/news/Pages/Design-for-energyresilience-in-the-everyday.aspx"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/ichtm.gif" alt="" /><span><span style="background-color:initial">Design for energy resilience in the everyday<span style="display:inline-block"></span></span></span></a><br /></div> <div> </div> <div></div> <div> </div> <h2 class="chalmersElement-H2">​Physics </h2> <div> </div> <div> </div> <div> </div> <div><span style="background-color:initial">​</span><span style="background-color:initial">CARBAT - Calcium Rechargeable Battery Technology - </span><a href="/en/staff/Pages/Patrik-Johansson0603-6580.aspx">Patrik Johansson​</a><br /></div> <div> </div> <div> </div> <div> </div> <div>Read more:</div> <div> </div> <div> </div> <div> </div> <div><a href="/en/departments/physics/news/Pages/Next-generation-battery-makes-it-to-IVA-100-List.aspx"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/ichtm.gif" alt="" /> Next generation battery makes it to IVA 100 List</a></div> <div> </div> <div> </div> <div> </div> <h2 class="chalmersElement-H2">Chemistry and Chemical Engineering </h2> <div> </div> <div> </div> <div> </div> <div><span style="background-color:initial">Material fo</span><span style="background-color:initial">r combating antibiotic resistance - </span><a href="/en/staff/Pages/Martin-Andersson.aspx">Martin Andersson</a></div> <div> </div> <div><span style="background-color:initial">V</span><span style="background-color:initial">ividye: Sustainable and reversible colouring of textiles -</span><a href="/en/staff/Pages/Romain-Bordes.aspx"> Romain Bordes</a></div> <div> </div> <span style="background-color:initial">Read more:</span><br /> <div> </div> <div> </div> <div> </div> <div><a href="/en/departments/chem/news/Pages/global-health-and-sustainable-textile-industry-on-IVA%27s-100-list.aspx"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/ichtm.gif" alt="" />Innovations for global health and sustainable textiles at IVA's 100 list​</a></div> <div> </div> <div> </div> <div> </div> <div><p class="chalmersElement-P"><span></span></p> <div> </div> <div> </div> <h2 class="chalmersElement-H2">Chemistry and <span>Biology and Biological Engineering</span></h2> <div><span></span> <span>N</span><span>aturalistic fluorescent marking of mRNA -  a technology for studying RNA-based medicines and vaccines -</span><a href="/en/staff/Pages/marcus-wilhelmsson.aspx"> Marcus Wilhelmsson,</a> and <a href="/en/Staff/Pages/Elin-Esbjörner-Winters.aspx">Elin Esbjörner.</a></div></div> <p class="chalmersElement-P"> </p> <div> </div> <div><span style="background-color:initial">Read more:</span><br /></div> <div> </div> <div> </div> <div> </div> <div><a href="/en/departments/chem/news/Pages/global-health-and-sustainable-textile-industry-on-IVA%27s-100-list.aspx"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/ichtm.gif" alt="" />Innovations for global health and sustainable textiles at IVA's 100 list​</a><a href="/en/departments/chem/news/Pages/global-health-and-sustainable-textile-industry-on-IVA%27s-100-list.aspx"><span style="display:inline-block"></span></a></div> <div> </div> <div> </div> <h2 class="chalmersElement-H2">Microtechnology and Nanoscience </h2> <div> </div> <div> </div> <div> </div> <div><span style="background-color:initial">V</span><span style="background-color:initial">idem - Fast and secure diagnosis of </span><span style="background-color:initial;display:inline-block">infectious diseases </span><span style="background-color:initial">-</span><span style="background-color:initial"> </span><a href="/en/staff/Pages/Dag-Winkler.aspx">Dag Winkler</a><br /></div> <div> </div> <div> </div> <div> </div> <div><span style="background-color:initial">Read m</span><span style="background-color:initial">ore:</span><br /></div> <div> </div> <div><div><a href="/en/departments/mc2/news/Pages/Fast-sensitive-and-reliable-test-of-viral-infections-on-this-year%27s-IVA-list.aspx"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/ichtm.gif" alt="" />Fast, sensitive and reliable test of viral infections on this year's IVA-list </a></div></div> <div> </div> <div> </div> <div> </div> <h2 class="chalmersElement-H2">Technology Management and Economics </h2> <div> </div> <div> </div> <div> </div> <div><span style="background-color:initial">​Life cycle analysis and circularity for electric vehicles - batteries, electric motors and electronics - </span><a href="/en/staff/Pages/anders-nordelof.aspx">Anders Nordelöf</a><span style="background-color:initial">​</span></div> <div> </div> <div> </div> <div> </div> <div><span style="background-color:initial">R</span><span style="background-color:initial">ead more:</span><br /></div> <div> </div> <div><div><a href="/en/areas-of-advance/energy/news/Pages/Contributes-to-the-EUs-work-to-electrify-the-transport-sector.aspx"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/ichtm.gif" alt="" />Contributes to the EU’s work to electrify the transport sector </a></div> <div><a href="/en/departments/tme/news/Pages/Electric-cars-can-become-more-eco-friendly-through-life-cycle-assessment.aspx"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/ichtm.gif" alt="" />Electric cars can become more eco-friendly through life cycle assessment </a></div> <div><span style="background-color:initial">​</span></div></div> <div> </div> <div> </div> <div> </div> <div><br /></div> <div> </div> <div> </div> <div> </div> <h2 class="chalmersElement-H2">Alumni</h2> <div> </div> <div> </div> <div> </div> <div><span style="background-color:initial">​</span><span style="background-color:initial">Refrigeration for a balanced electricity network - </span><a href="/en/staff/Pages/tommiem.aspx">Tommie Månsson</a><span style="background-color:initial">​</span></div> <div> </div> <div> </div> <div> </div> <div><br /></div> <div> </div> <div> </div> <div> </div> <div><br /></div></div> <div><br /></div></div> <div><em>IVA’s 100 List presents selected research projects believed to have the potential to be developed into innovations, to promote business development or to provide other benefits. The list reflects a diverse range of research projects and researcher expertise from Sweden’s universities in a given field.<br /></em><br /></div> <div><a href="" target="_blank"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icgen.gif" alt="" />The complete list can be found on</a></div>Mon, 10 May 2021 03:00:00 +0200 off for space seminar<p><b>​​The space is imaginative. Is it also noticeable in the corridors of Chalmers? What's going on behind the scenes when it comes to space research?</b></p><br /><div>After being in the starting pits for over a year, it is finally time to conduct the seminar Production in Space. Speakers at the half-day seminar, are both Chalmers own and invited researchers, industry, the Swedish National Space Agency and Nasa. <span style="background-color:initial">We asked the host of the initiative seminar, </span><b style="background-color:initial">Lars Nyborg,</b><span style="background-color:initial"> director of Chalmers Production Area of Advance, about his expectations:</span></div> <div><br /></div> <div><b>What do you hope for?</b></div> <div>&quot;I hope that this seminar will show how challenges connected to space applications can provide inspiration on to how realize solutions connected to demanding conditions – which in turn can provide spin-off in other fields as well.&quot;</div> <div><br /></div> <div><b>Why is production in space important?</b></div> <div>&quot;As said, any solution connected to space applications would need to be built on sustainability as well as high-tech solutions, and hence this also means that production in space can be viewed as a general game changer for future.&quot;</div> <div><br /></div> <div><b>How can Chalmers contribute to future challenges in space?</b></div> <div>&quot;Chalmers has number of strong research groups in space-related research and by bridging across the university, from basic to applied research, we can make a difference.&quot;</div> <div><br /></div> <div><b>Additive manufacturing is often mentioned in connection to space. Why? And what are the challenges?</b></div> <div>&quot;Additive manufacturing is identified as a way to manufacture on demand which most probably would be viable way to have a sustainable way of providing repair, parts, etc., in space applications. </div> <div>One challenge is of course the conditions, such as microgravity and vacuum. I look forward to listening to both Larry Toups and Robert Mueller, both involved in In-Situ Resource Utilisation at Nasa.&quot; </div> <div><span style="font-weight:700"><em><br /></em></span></div> <div><span style="font-weight:700"><em>Happy International Star Wars Day and May the fourth be with you!</em></span><br /></div> <div><span style="font-weight:700"><em><br /></em></span></div> <div><span style="font-weight:700"><em><br /></em></span></div> <div><span style="background-color:initial">On May 4th 2021, the seminar starts at 13:00 and is possible to follow over livestream at Chalmers Youtube channel. It will be recorded and available after the seminar.</span></div> <div><br /></div> <div><a href="" target="_blank" title="link to Youtube channel"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icgen.gif" alt="" />Follow livestream</a></div> <div><a href="/en/areas-of-advance/production/events/Initiative%20seminar%202021%20Production%20in%20Space/Pages/default.aspx" target="_blank" title="Link to another webpage"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/ichtm.gif" alt="" />Read the program</a></div> <div><br /></div> <div><img src="/SiteCollectionImages/Areas%20of%20Advance/Production/750x340_Lars-Nyborg_SDG12.jpg" alt="" style="margin:5px;width:690px;height:316px" /><br /></div> <div><br /></div> ​Tue, 04 May 2021 07:00:00 +0200 alumna in Forbes 30 under 30<p><b>​Each year, Forbes lists the world’s top young entrepreneurs under 30. This year, a Chalmers alumna who runs a promising start up has made the list.</b></p>​<span style="background-color:initial">Isabella Palmgren, 29, founded the company Mimbly with fellow  students in 2016, during her studies at Chalmers University of Technology. Five years later, she has been singled out as one of the <a href="" target="_blank" title="Link to Forbes 30 under 30 list">most promising young entrepreneurs in Europe by Forbes</a> in the social impact category. </span><div>“It means a lot to get the attention of such a large international player and be a part of their network. It is also valuable for the company now that we are planning to launch our product”.</div> <div>Furthermore, it is also proof that the product, which is now in the test stages, can have worldwide potential according to Isabella. </div> <div>“The fact that people seem to appreciate what we do, means that we have chosen the right product to move forward with.”</div> <div><span style="color:rgb(33, 33, 33);font-family:inherit;font-size:16px;font-weight:600;background-color:initial"><br /></span></div> <div><span style="color:rgb(33, 33, 33);font-family:inherit;font-size:16px;font-weight:600;background-color:initial">Saves water and removes microplastics</span><br /></div> <div>The company was founded during her studies at the <a href="/en/education/programmes/masters-info/Pages/Entrepreneurship-and-Business-Design.aspx" title="Link to master's programme">master’s programme Entrepreneurship and business design​</a> at Chalmers. In short, the innovation involves connecting a box to the washing machine to make it more environmentally friendly. Thanks to a built-in filter, users can wash with 70 percent less water consumption and save energy while removing dangerous microplastics.</div> <div>“We have developed a solution that makes it easier for people to be sustainable, without them even having to think about it”, she says.</div> <div>Isabella Palmgren and a team of other students at Chalmers came up with the idea by looking at different areas of use where humans consume a lot of water.</div> <div>“We saw many documentaries and lectures that highlighted the importance of the washing machine in society. When it was launched, it was a revolution for women who no longer needed to hand wash. It is an innovation that has meant a lot but has not developed much. From that angle, we started to take the concept around the box further and try out possible prototypes”.</div> <div><span style="color:rgb(33, 33, 33);font-family:inherit;font-size:16px;font-weight:600;background-color:initial"><br /></span></div> <div><span style="color:rgb(33, 33, 33);font-family:inherit;font-size:16px;font-weight:600;background-color:initial">Worked together with Ikea</span><br /></div> <div>At an early stage, the company was hand-picked as the only Swedish start up in Ikea's accelerator programme. They received SEK 200,000 in grants, personal coaching from their business area managers, as well as access to Ikea's test lab and prototype workshop.</div> <div>“We lived in Älmhult where Ikea has its headquarters for a few months and were in close contact with their innovation department. It was a useful experience, because we gained further insight into how to take a consumer product to a large market.”</div> <div>Other partners have been Swedish real estate companies that want to implement the innovation in their laundry rooms. Last year, the company received a total of SEK 30 million into the company after an investment round, of which SEK 19 million was a grant from the European Innovation Council's fund for green innovations.</div> <div>“It helped us to get the production started in our pilot project. We are testing out five boxes right now, with Stena Property and Bostadsbolaget in Gothenburg being some of our clients.”</div> <h3 class="chalmersElement-H3">Scaling up production</h3> <div>Already, the pilot testers see clear benefits of energy-saving and the investment pays off because water costs are being reduced. More boxes are getting manufactured in the old Electrolux factory Prodma in Mariestad. The plan is to get another 50 boxes out in laundry rooms all around Sweden by the autumn and then go into full production in 2022.</div> <div>“In the long run, we see that our product could be used in the household as well, as an additional product or a new kind of washing machine.”</div> <div><br /></div> <div>Text: Vedrana Sivac<br />Photo: Mimbly</div>Thu, 29 Apr 2021 00:00:00 +0200 creating the healthcare of the future<p><b>​Today's healthcare sector is becoming increasingly digitalized and tech driven. Chalmers invests heavily in the area of health and technology. In the elective course Here, there and everywhere – healthcare integrated in our everyday lives and places, students from different programmes, teachers and industry representatives with different areas of expertise, collaborate. Their task is to find new solutions to the challenges within the global healthcare sector.</b></p>​<span style="background-color:initial">To improve the technical development of the sector, various areas of knowledge within Chalmers can play a key role, such as architecture, organizational development and e-health solutions.</span><div><br /></div> <div>“Chalmers has students who are competent in these three areas, but that doesn’t mean they are automatically good at collaboration. They need to practice interdisciplinary teamwork! For us, that was the starting point when we created this Tracks course” says Patrik Alexandersson who is responsible for the course.</div> <div><br /></div> <div><img src="/SiteCollectionImages/20210101-20210631/SebastanRye_biltilltext.jpg" alt="sebastian rye, student" class="chalmersPosition-FloatLeft" style="margin:5px;width:180px;height:180px" /><br /></div> <div>Chalmers student, Sebastian Rye, participated in the first round of the course <em>Here, there and everywhere – healthcare integrated into our everyday lives and places</em>. He is currently studying his final year of Industrial Engineering and Management and is currently writing his Master thesis where he investigates how the use of artificial intelligence can be used in an efficient way in the healthcare sector.</div> <div><br /></div> <div>“I had actually already chosen all my elective courses, but the Tracks course great combination of healthcare, interdisciplinary collaboration with mixed student groups and the opportunity to make contacts in the industry was a little too difficult to resist. I just had to take that extra course!”.</div> <h3 class="chalmersElement-H3">Current and real challenges</h3> <div>Tracks is a major investment in education and in new learning environments funded by the Chalmers Foundation. Tracks elective courses will complement students' programmes, introduce them to new subject areas and give them the opportunity to practice interdisciplinary teamwork.</div> <div><br /></div> <div>Tracks courses are also linked to the latest research and to industry. In this course, the subject area was presented by representatives from the Högsbo Specialist Hospital and from Sahlgrenska University Hospitals’ digital R&amp;D department. Chalmers Center for Healthcare Improvement (CHI) is also behind the course as well as patients who were involved to give feedback on the students' solutions.</div> <div><br /></div> <div>The intention with Tracks courses is that they should be able to quickly adapt to current needs and challenges in work-life and society. The healthcare-course is a good example. In the spring of 2020, when the new corona virus began to spread around the world, the teachers decided to include a case about pandemic management in the course, which was not planned from the beginning. Students could choose from three different cases to work with together in small groups: Pandemic, “Life Event Cancer” and Virtual Hospital.</div> <div><br /></div> <div>The case called “Life Event Cancer” shed a light on the fact that there are more things than just the patient's disease that needs to be taken care of in the case of a cancer diagnosis. One question that the students discussed was how and with what digital tools the patient and their families can be supported throughout a treatment period.</div> <div><br /></div> <div>Virtual hospital and virtual care in general are current topics in the healthcare sector today. Healthcare can be provided in many ways and doesn’t always have to be linked to a physical hospital building. Åsa Holmgren, project manager at Högsbo Specialist Hospital, believes that more technical solutions are needed, but that they need to be carefully examined – which solutions are the most useful within the healthcare sector? In response to which situations and when can they be applied for the best possible outcomes?</div> <div><br /></div> <div>“By learning more about how different technical solutions can be used, healthcare can be changed and improved. An example could be to develop the patient's ability to self-test at home, which the medical staff can follow up and manage – maybe it can lead to faster regulation of drug dosage. I have to say that the students impressed me with their insights and innovative suggestions in their final presentations!” says Åsa Holmgren.</div> <div><br /></div> <div>Among other things, the students had suggestions for continuous feedback from a number of health parameters in patients staying at home. This is something that may create a preventive effect. Patients with better knowledge of their own health would also contribute to a more accurate decision-making by the caregiver. An increased use of Machine learning was also proposed, in order to, for example, identify early risk parameters for potential development of cancer.</div> <div><br /></div> <div>In their final presentations the students came up with ideas regarding different health parameters that may be possible for the patients to control by themselves, at home. Something that could have a preventive effect and provide the patients with better knowledge of their own health status and contribute to an improved decision-making-process for the healthcare provider. Another suggestion from the students was more frequent use of Machine Learning. This could be a tool to identify early risk parameters for potential development of cancer.</div> <h3 class="chalmersElement-H3">Aim to increase students’ interest in the healthcare sector</h3> <div>During the first round of the course Here, there and everywhere – healthcare integrated in our everyday life and places, Chalmers students from eight different educational programmes participated and for the next course, planned this autumn, Patrik Alexandersson aims for even more.</div> <div><br /></div> <div>“We hope that our course can lead to increased knowledge of, and interest in healthcare among architecture and engineering students. By participating in the course, students gain a very good insight into the sector's challenges and its logic, which is enormously positive, both for themselves, Chalmers and for society in general.”</div> <div><br /></div> <div>Sebastian Rye was already interested in the subject before the start of the course, and he thinks that the opportunity to choose a course based on his own interest was very rewarding.</div> <div><br /></div> <div>“The teachers were incredibly committed and experienced in the area and guided us throughout the course, but at the same time it was a lot of project-oriented teamwork and a lot of self-studies. I really thought that the course complemented my other studies well, because in Tracks courses you get to practically apply the things you have learned to a subject you are interested in. This means that the knowledge you have gained from your programme actually gets enhanced!”</div> <div><br /></div> <div><a href="/en/news/Pages/" title="course poster"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icpdf.png" alt="" />Read more about the <span style="background-color:initial">course</span>​</a></div> <em> </em><div><a href="" title="chalmers study portal"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/ichtm.gif" alt="" /><span style="background-color:initial">Read more about the c</span><span style="background-color:initial">urrent courses within Tracks</span></a></div> <div><em style="background-color:initial"></em></div> <div></div> <div><br /></div> <div><br /></div> <div><strong>Text:</strong> Julia Jansson</div> <div><strong>Photo:</strong> Västfastigheter, Sjukhusen i väster och Högsbo specialistsjukhus</div> ​Fri, 09 Apr 2021 02:00:00 +0200 in the shade, despite opportunities<p><b>​The use of solar energy is growing in Sweden. But the photovoltaics panels mounted on Swedish rooftops and in solar parks are almost exclusively imported. New research from Chalmers University of Technology shows how Sweden could have had a domestic industry for production of photovoltaics. The lack of a clear national strategy is one of the reasons why it did not happen.</b></p><div>​A new article in the scientific journal Renewable and Sustainable Energy Reviews describes the growth of the solar energy industry in Sweden. The authors of the article are the Chalmers’ researchers Johnn Andersson, Hans Hellsmark and Björn Sandén at the Department of Technology Management and Economics, Division of Environmental Systems Analysis.</div> <div> </div> <div>With the expansion of solar energy, a successful installation industry has emerged in Sweden. The installed photovoltaics (PV) products, however, are developed and manufactured abroad, especially in China.</div> <div> </div> <div>“There is no reason why we could not have created a photovoltaics industry in Europe and Sweden as well. Initially, the idea was rather the opposite: ‘we can build a Swedish photovoltaics industry, but we will really not make use of solar energy here’. At the time, it was not thought that solar panels would be effective up here. Instead it was the industrial development that failed, because of the lack of right efforts”, says Professor Björn Sandén.</div> <div><br /></div> <div><h2 class="chalmersElement-H2">No strategic support</h2></div> <div>There are many explanations why this happened. In the article, the authors discuss, among other things, the absence of strategic political support measures.</div> <div> </div> <div>“Political actors did not have a holistic perspective on development and therefore failed to create a cohesive innovation system, which can create conditions for domestic development in all parts of the photovoltaics value chain: from manufacturing to installation”, explains Johnn Andersson, whose doctoral thesis was the basis for a large part of the research.</div> <div> </div> <div>“If we had invested differently, we might have been able to participate in the industrialization process. It is not certain in any way, and it is not easy for a small country to manage something like this. But of course we can industrialize things here – If there is a will. A recent example is battery manufacturing, which is now gaining ground in Sweden as well. But when it comes to photovoltaics, there are few trying to see the whole picture and how to invest in the area strategically”, says Björn Sandén.</div> <div> </div> <div>The state has several important roles to play. It has access to instruments that no other actors have, can set rules for the market, create infrastructure, shape expectations and develop networks. Based on these conditions, it is up to entrepreneurs and other actors to act.</div> <div> </div> <div><em>Is it a lost race, is it too late for Sweden to catch up now?</em></div> <div> “We are still only at the beginning of a development. There are lots of untapped opportunities. Today, solar energy is only a few permille or percent of what it will be in the end, in terms of size. There is still a huge growth in all possible directions. As an example, we point to the thin films that can have special application areas. When you connect it with building materials or applications in vehicles or whatever it may be, many new opportunities will arise”, says Björn Sandén.</div> <div> </div> <div><em>What would be the point of manufacturing in Sweden, then? Apart from obvious benefits for Swedish economy and Swedish jobs, and perhaps shorter transports.</em> </div> <div>“More and more companies are thinking about the entire life cycle and the entire supply chain: What are the ethical and environmental consequences that occur in this chain. As for photovoltaics produced in China, there is a discussion about the use of coal energy to produce them, and what about the working conditions, and so on. When you start to think about the entire production chain and the consequences of it, it can affect where you want to locate the production. This can be an argument for placing it in Sweden, for example.”</div> <div> </div> <div>Björn Sandén believes there is a general benefit to think about climate change and industrial policy in unison:</div> <div> </div> <div>“You can gain a lot from thinking about these two issues at the same time, so you can take advantage of the industrial opportunities that come with the global energy transition. Especially for a country with advanced competencies like Sweden.”</div> <div> </div> <div><img src="/sv/institutioner/tme/nyheter/PublishingImages/solcellsforskarna_750x340.jpg" alt="" style="margin:5px" /><br /><em>The researchers behind the study: </em><span><em>Johnn Andersson, Hans Hellsmark and Björn Sandén</em><span></span></span><br /> </div> <h2 class="chalmersElement-H2">The history of the Swedish photovoltaics industry</h2> <div>The development can be divided in different phases. In the 1980s and 1990s, there was an advance of knowledge in thin film technology. It was discussed how this could be exploited in Sweden and attempts were also made to commercialize the technology. The foremost example is the company Solibro. They were bought by a German company, which in turn was taken over by a Chinese company. There was a lack of interest from the Swedish industry, one reason being the absence of earlier similar products.  There were also other tracks with different types of technology that led to smaller companies, but nothing of considerable size.</div> <div> </div> <div>During the 1990s, and detached from the previously mentioned development, a modular assembly industry started to grow in Sweden. Photovoltaic cells were imported, assembled, and then the finished modules were exported. This became a large industry for a while, before it was completely wiped out when prices fell sharply as international competition intensified and large production plants were built in China.</div> <div> </div> <div>As photovoltaics became cheaper and with the help of national subsidy programs the use of solar energy systems started to grow. Today, there is no production of photovoltaics modules left in the country. There are some smaller initiatives, such as university spin-offs and other small businesses in the area. But more than anything, there is a growing installation industry.</div> <div><br /></div> <div><em>Text: Daniel Karlsson</em> <br /></div> <div> </div> <h3 class="chalmersElement-H3">The scientific article</h3> <div><a href="" target="_blank">&quot;Photovoltaics in Sweden - Success or failure?&quot;</a> by Johnn Andersson, Hans Hellsmark, Björn Sandén</div> <div>Renewable and Sustainable Energy Reviews, Volume 143, June 2021, 110894</div> <div> </div> <h3 class="chalmersElement-H3">How the research was carried out    </h3> <div>The research in the article is based on a socio-technical systems perspective on technological innovation. Description and analysis are based on interviews with various types of stakeholders, a comprehensive review of public support initiatives, scientific publications and news articles, as well as reviews of relevant reports and websites. The research has been funded by the Swedish Energy Agency.</div> <div><br /></div> <div> </div>Tue, 30 Mar 2021 10:00:00 +0200 sustainability guidance to industry and economy<p><b>​Guidance formulated to indicate different ways to reduce environmental impacts from products and services often neglect the complexities of reality. In his doctoral thesis, Daniel Böckin explores ways of using environmental assessments to develop useful guidance that actually leads in the right direction.</b></p><h3 class="chalmersElement-H3">​What challenges do you focus on in your research?</h3> <div>&quot;With growing environmental degradation comes an increasing need for guidance to citizens, companies and governments on actions for reducing environmental burdens. Fortunately, many guidelines have been formulated, telling us the best ways to deal with products, be it to use less, recycle, reuse or share. But many of these guidelines are based on simplified descriptions, neglecting real-world complexities. For example, if a guideline tells consumers to reuse products, how can that be applied to the food they eat? Or that they should repair their products, but their estimations indicate that replacing their old car with a more fuel-efficient model would be preferable to repairing it?&quot;</div> <h3 class="chalmersElement-H3">How do you address the problem with your research?</h3> <div>&quot;My research explores ways of developing useful guidance that actually leads to reduced environmental impacts. One way is to calculate products’ environmental burden in order to identify solutions that improve environmental performance. I used life cycle assessment (LCA) methodology in the case of future 3D-printing of truck engines. I also used LCA to investigate whether renting clothes instead of selling them can reduce environmental impacts while maintaining a company’s profit. To do this comparison, we had to invent a new way of calculating environmental impacts of business models, that was named business model LCA (BM-LCA).&quot;</div> <div> </div> <div>&quot;Apart from carrying out such environmental calculations, another way to develop guidance is to go through lots of existing assessments of solutions expected to be environmentally benign, to try to learn something from them collectively. By doing this, it was possible to formulate guidelines for working solutions for different types of products.&quot;</div> <h3 class="chalmersElement-H3">What are the main findings of your research? </h3> <div>&quot;One of the key results were the guidelines showing what resource efficiency solutions are suitable for different types of products, while taking into account the trade-offs that have to be navigated. Another key result was the developed BM-LCA method. It was applied on a case comparing renting and selling of polyester jackets by a Swedish company, showing that renting can reduce the company’s environmental impacts while maintaining their economic performance.&quot;</div> <h3 class="chalmersElement-H3">What do you hope your research will lead to?</h3> <div>&quot;I hope my research will enable more nuanced guidance that is more likely to improve environmental performance. I also hope that the developed method, BM-LCA, will find further use in assessing different business models, and hopefully awaken some debate to help bridge the gap between the worlds of business and environmental assessment.&quot;</div> <div> </div> <div><em><br />Text compilation: Daniel Karlsson</em><br /></div> <div> </div> <div>Read the thesis: <a href="">“Towards empirically grounded guidance for resource efficiency: Applying, developing and synthesising environmental assessments”</a></div> <div> </div> <div>The thesis defence will be online on Zoom, 30 March 2021 at 13.00, <a href="" target="_blank">see link on thesis’ page</a> (pwd: 172153)</div> <div><br />More about <a href="/en/Staff/Pages/daniel-bockin.aspx">Daniel Böckin</a></div> <div> </div> <div>Read more: (2018): <a href="/en/departments/tme/news/Pages/3D-printing-can-reduce-environmental-impacts-of-trucks.aspx">3D-printing can reduce environmental impacts of trucks </a></div> <div><br /></div>Wed, 24 Mar 2021 10:00:00 +0100örn Sandén new member of the Climate Policy Council<p><b>​Professor Björn Sandén at Technology Management and Economics, Chalmers, has been appointed a new member of Sweden’s Climate Policy Council from 1 July. The mission of the Council is to evaluate the Swedish government’s overall policies, including the bases and methods on which they are built, as well as promote the debate in society on climate policy.</b></p>​The Climate Policy Council is an independent, interdisciplinary expert body tasked with evaluating how well the Government’s overall policy is aligned with the climate goal of no net greenhouse gas emissions by 2045.<br /><br />In order to strengthen the Council's independence in relation to the government, the Council itself proposes new members. The government then decides to appoint members of the council. On 25 February, the government appointed two new members: Annika Nordlund from Umeå University and Björn Sandén, Professor of innovation and sustainability at the Division of Environmental Systems Analysis at Chalmers. They will join the Council on 1 July 2021.<br /><br /><strong>Congratulations Björn on the new assignment! How does it feel? </strong><br />“It feels good, but also as a large responsibility.” <br /><br /><strong>What made you say yes? </strong><br />“It is an interesting and very important assignment and I have come to the conclusion that I like it when I can combine research and teaching with more direct contributions to society.”<br /><br /><strong>What can you add to the Council? </strong><br />“I hope that I can contribute with useful perspectives on the climate transition based on a broad view of sociotechnical change. At best, my experience of studying industrial change processes from social, natural and systems science perspectives can contribute with both constructive advice and helpful critique.”<br /><br /><strong>What do you consider to be the Council's most important task?</strong><br />“To coach the current and future governments, and the political system in general, to develop policies that help reaching long-term climate goals.” <br /><br /><strong>You succeed Tomas Kåberger, whose appointment expires at the same time. What will you bring into the work from Tomas' previous effort? </strong><br />“In a way, Tomas is irreplaceable with his international outlook and unique experience from various parts of society. But I think that Tomas and I share a positive insight that a rapid transition is both physically possible and economically desirable. Likely, we also share the perspective that technology and industry are critical for a successful outcome.”<br /><br />More about <a href="/en/Staff/Pages/bjorn-sandén.aspx">Björn Sandén</a> <br />More about <a href="" target="_blank">The Climate Policy Council</a> <br /><br /><em>Text compilation: Daniel Karlsson</em>Thu, 25 Feb 2021 12:00:00 +0100 inventors to launch their app in the US<p><b>Their invention boosts the mathematics education in over 130 Swedish cities. The former Chalmers students are now gearing up for a launch in the United States.</b></p><span></span><div>Chalmers alumni, Henrik Appert and Arvid Gilljam are the founders of Matteappen, an app that will soon launch in the US as Magma Math. Their invention enables teachers to identify knowledge gaps and allows them to understand their way of thinking.​</div> <div><br /></div> <div>The founders studied the bachelor’s programme in Industrial Engineering and Management at Chalmers. Even back then, the two childhood friends dreamed of developing something that would make a difference and benefit society.</div> <div>&quot;At Chalmers, we learned how to improve systems through different types of processes. We also got to know how modern companies make their decisions based on data”, says Henrik Appert. </div> <div>He then went on to the master's programme in <a href="/en/education/programmes/masters-info/Pages/Entrepreneurship-and-Business-Design.aspx" target="_blank">Entrepreneurship and business design </a>at Chalmers and Arvid Gilljam finished his master's degree at London Business School. </div> <div><br /></div> <div>The results of the international PISA survey in 2015 worried the founders since it showed that mathematics was a great challenge for the students, both in Sweden and internationally.</div> <div>Currently, almost every fifth primary school student in Sweden doesn't pass the national tests in mathematics in the ninth grade. A worrying societal development where the founders immediately saw great potential for improvement.</div> <div>”We had to try to find new solutions, both for the sake of the students, but also from an economic point of view. We applied the system thinking that we had learned at Chalmers to solve the problem&quot;, says Henrik Appert.</div> <div>The founders both believed that valuable data on how to improve education got stuck in the students' notebooks and worksheets. If the teachers could easily access that information, they would make better decisions based on the data. With Magma Math, the teachers can see the difficulties students face and exactly how they solve problems, so they can lead the best math class.​</div> <h3 class="chalmersElement-H3">Solving the problem in real-time</h3> <div><img src="/SiteCollectionImages/20210101-20210631/Matteappen%20-%20elev-vy%20räknar%20för%20hand%20rättar%20automatiskt.png" class="chalmersPosition-FloatRight" alt="" style="margin:5px;width:305px;height:238px" />That was the starting point for their invention Matteappen which was first developed for mathematics education in Swedish primary school. After an analysis of what digital solutions were available on the market, the founders realized that there were not many options to work with mathematics digitally. </div> <div>“The available digital tools were either click-based or meant that you could enter answers with your keyboard. But mathematics is best done by hand, where you have as high a degree of freedom as to when you work with paper and pen. Therefore, we developed a technical solution where you can show your calculation with a drawing tool on a tablet or the computer.”</div> <div>The app corrects the answer automatically and sends the information to the teacher in real-time. </div> <div>“Teachers can project different examples of calculations on the whiteboard and use their student's work as an example. They can also clearly see which students that may need additional support. <span style="background-color:initial">According to Henrik Appert, the response from both teachers and students has been overwhelming so far. In various surveys, teachers feel that </span><span style="background-color:initial">the service reduces their administrative work and provides more time and space for individualized teaching.</span></div> <div><br /></div> <h3 class="chalmersElement-H3">Fast-forward into the future</h3> <div>When the global pandemic flared up at the end of March in 2020, the company quintupled its growth rate within only a few weeks.</div> <div>“We have fast-forwarded into the future due to the pandemic. Corona has been a catalyst that has accelerated digital development and forced people to go beyond their usual comfort zone to find new solutions.”</div> <div>Today, their company is valued at 90 million <span style="background-color:initial">SEK </span><span style="background-color:initial">and the plan is to grow with about ten employees within the next year. Several European countries have shown interest in the service, but the company has set its sights on expanding in Sweden and a launch in the US after a successful test run at a school fair.</span></div> <span></span><div></div> <div>&quot;We received a fantastic response at the fair. About a hundred teachers signed up to test our app and told us that it was exactly the product they were looking for. Mathematics is a global language and we can see the same needs and challenges in other markets. The US has come a little further in terms of digitalisation in education and there is a larger market there than in Sweden.&quot;</div> <div><br /></div> <h3 class="chalmersElement-H3">Used in the Bahamas</h3> <div>The US version of the app is called Magma Math and is currently being tested as a pilot project in several different US states and will initially be used as a complement to school teaching. The service is also used by several schools in the Bahamas.</div> <div>“It feels unreal that what once started as a simple idea is now a product that is used by students and teachers on an island in the Caribbean.”</div> <div>In parallel with the launch overseas, continuous development of the original idea is underway.</div> <div>“The service we offer will never be finished. There will always be ways to simplify the learning process. We can develop the app for high school students - or even for studies at the university level. It is only the imagination that sets the limits.</div> <div><br /></div> <div>Text: Vedrana Sivac</div> <div>Photo: Matteappen​</div> <div><br /></div> <div><a href="" target="_blank" title="Magma Math"><img class="ms-asset-icon ms-rtePosition-4" src="/_layouts/images/icgen.gif" alt="" />Read more about Magma Math​</a></div>Wed, 10 Feb 2021 00:00:00 +0100 contributes to a sustainable food sector<p><b>​Chalmers University of Technology’s contribution to research and development of new solutions for a more sustainable food sector is growing. Through three national centres − FINEST, PAN Sweden and BLUE FOOD − Chalmers researchers will be involved in developing the food of the future.</b></p><p class="chalmersElement-P">​<span>The Swedish Research Council Formas give 192 million SEK to four national centres for food research and innovation – and Chalmers is participating in three of these. In close collaborations researchers, industry and other actors, will develop new sustainable food systems in Sweden. This means an increase in production of more nutritious food, while the environmental impact decreases.</span></p> <h2 class="chalmersElement-H2">BLUE FOOD</h2> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">BLUE FOOD, centre for the seafood of the future, will result in completely new Swedish seafood products that could play an important role in the ongoing protein shift. This shift means leaving red meat as the primary source of protein for more sustainable and healthy alternatives. Ingrid Undeland, Professor of Food Science at the Department of Biology and Biological Engineering, will, as the research coordinator, have a central role in BLUE FOOD.</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">“I hope that BLUE FOOD will contribute to more of our Swedish blue raw materials being processed nationally <span>−</span> and that this will positively influence new job opportunities, competence level, self-sufficiency and profitability in the Swedish fishing and seafood industry,” she says.</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">One goal of the centre is that a larger proportion of the wild fish caught in Sweden will be used as food – another is to expand Swedish aquaculture, i.e. the cultivation of, for example, fish, mussels and algae. Today, as much as 85 percent of the wild Swedish-caught wild fish is not used for food, but for low-value products that are later used in animal feed. This includes both small fish species such as herring, and sprat, but also the parts of the fish that remain after the fillet is removed. These species and cutting details need to be better utilised. But technological development is required to succeed.</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">“My research group has extensive experience from processes that can be used to refine both residual raw materials and small fish species. For almost 20 years, we have used complex marine raw materials to isolate functional proteins, i.e. proteins that can provide structure to food at different levels. This knowledge will be used in the doctoral student project that Food and Nutrition Science at Chalmers will supervise in the centre. When it comes to seafood quality, we also have extensive experience, not least on how to avoid oxidation of the unsaturated marine fats, which otherwise leads to the food becoming rancid and losing nutritional value,” says Ingrid Undeland.</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">Mehdi Abdollahi and Ann-Sofie Sandberg from the Division of Food and Nutrition Science and Robin Teigland from the Department of Technology Management and Economics (TME) also participate, as artificial intelligence,  AI, and digitalisation in the blue sector are important focus areas in BLUE FOOD. The latter will also form the basis for a PhD-student project in a later stage of the centre.</p> <p class="chalmersElement-P"> </p> <h2 class="chalmersElement-H2">FINEST</h2> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">FINEST is a centre for future innovations in a sustainable food system. The centre brings research on sustainability and nutrition, food technology, consumer behaviour, innovation management and system change together. In addition, there is a joint development of methods through the Food Transition Lab run by Rise, and a co-creation platform that will be created within the centre formation.</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">The centre wants to contribute to innovation in the Swedish food sector by involving actors from all parts of the value chain – to jointly create the best conditions for innovation, contribute to system change and support concrete projects, including berries as raw materials and experimental value chains.</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">Professor Maria Elmquist at TME, on Chalmers' involvement in FINEST:</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">“I will lead a work package together with RISE where we will work with innovation management and study how established players can find new paths to innovation by collaborating in new ways and with new parties. We will recruit a doctoral student with a focus on innovation in the food sector, who will, among other things, work closely with ICA and the Rural Economy and Agricultural Societies (Hushållningssällskapet). The activities in the centre will constitute an exciting research arena and lab environment for us, as we will be able to collaborate and study the participating actors, and easily test new models and tools.”</p> <p class="chalmersElement-P"> </p> <h2 class="chalmersElement-H2">PAN SWEDEN</h2> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">Efforts to limit the environmental impact from animal-based food are needed to meet the goals of Agenda 2030 but innovations within plant-based proteins options are lagging. Evidence-based knowledge within food processing, consumption and health benefits of plant-based proteins is currently scarce, which limits the necessary further development.</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">The centre PAN SWEDEN (plant-based proteins for health and wellbeing) will in collaboration with universities, research institutes, the Swedish industry and public sector partners, develop new knowledge and new methods to examine how increased consumption of plant-based proteins affects health and well-being. PAN brings together a unique set of interdisciplinary competence and creates a new infrastructure that integrates research on food, nutrition, technology, medicine and social sciences. </p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">Marie Alminger, Professor of Food and Nutrition Science, is part of PAN’s management team and she will participate in the research with focus on characterisation of plant-based proteins. Among other things, the researchers want to clarify the relationship between processing, structure, bioavailability, digestion of proteins, and how the proteins can affect the intestinal flora and health. </p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P"> “We will compare selected plant proteins (model proteins combined with fibre components) with animal foods, in this case chicken. We want to identify raw materials with promising properties that work well in food processes − but also gain knowledge about possibilities and health effects, or risks, that come with increased use of plant-based foods,” she says.</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">Anna Ström is Professor at the Department of Chemistry and Chemical Engineering. She is also part of the management of PAN and is responsible for the focus area &quot;Biomolecular signatures in a precision nutrition perspective&quot;. Here, the researchers will work mainly on how plant-based nutrition is absorbed by the body and investigate the processes for uptake of different vegetable proteins in the digestive systems. As a chemist, Anna Ström contributes with the physical chemical aspects and she is particularly interested in exploring one idea with an exciting focus:</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">“The idea is to develop a sensor that makes it possible to follow how we degrade various plant-based proteins, which could enable us to look directly into the intestinal system. We see a great need for such technical solutions. With the help of AI, the information can be translated into new, important knowledge on the functions of different proteins in our digestive systems,” says Anna Ström.</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P">Another research area to be explored is how the combination of different proteins, and high and low fibre levels in the diet affects us from a nutritional and health perspective.</p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P"><br /></p> <p class="chalmersElement-P"> </p> <p class="chalmersElement-P"><strong>Read the press release from Formas:</strong> <a href="">Multi-million investment in Swedish centres for food research and innovation​</a></p> <p class="chalmersElement-P"> </p>Tue, 22 Dec 2020 08:00:00 +0100 the audit service can add value beyond assuring compliance to standards<p><b>​In his doctoral thesis, Jan Lenning shows how auditing of quality management systems can be improved by viewing auditing as a service, in what is called the &quot;Augmented audit service model&quot;. One way of improving the value is to add functional experts to the audit team.</b></p><h3 class="chalmersElement-H3">​What challenges do you focus on your research?</h3> <div> </div> <div> </div> <div> </div> <div>&quot;ISO management system standards such as ISO 9001 have gained widespread attention, and ISO 9001 is now implemented by more than 1.2 million organisations worldwide. Following this diffusion of the ISO management system standards, internal and external audits have become a universal activity among certified organisations. However, audits have been reported to have had a negative association within many organisations, as they are perceived as an inspection activity, focusing on compliance and documentation, and adding disputed value. As a result, management have started to ask for return on investments for the non-negligible cost associated with certification and auditing of management systems. Therefore, I have focused my research on how auditing of quality management systems (QMS) can be improved to support value creation beyond assuring compliance to the requirements in ISO 9001.&quot; </div> <div> </div> <div> </div> <div> </div> <h3 class="chalmersElement-H3">How do you address the problem with your research?</h3> <div> </div> <div> </div> <div> </div> <p class="chalmersElement-P">&quot;The mentioned challenges are addressed by studying changes in practises for auditing quality management systems and results of those changes. Challenges are also addressed by allying earlier suggestions for what to change in auditing with research on service management.&quot; </p> <div> </div> <h3 class="chalmersElement-H3"> </h3> <div> </div> <h3 class="chalmersElement-H3">What are the main findings of your research? </h3> <div> </div> <div> </div> <div> </div> <div>&quot;The main findings address the key elements of a service augmentation, that is: accessibility, interaction and participation. First, several short- and long-term changes of audit practices for improving auditees accessibility of the audit service have been presented, such as being more knowledgeable as auditor or adding functional experts to the audit team. Being more knowledgeable as audit team also supports a change in focus of internal auditing, from a focus on auditing specific organisational units to a focus on elements such as processes or organisational strategies which is found to be value-adding.&quot;</div> <div> </div> <div><br /></div> <div> </div> <div> </div> <div> </div> <div>&quot;Second, auditors being more adaptable to the operational context supports an improved interaction during the audit. Not being adaptable to the QMS context may impact management view on the QMS; for example, an audit focusing on documentation will fortify a management view that QMS is cost-driving, and lacking in strategic importance, which will result in management being likely to show little respect for quality management and related activities such as auditing.&quot; </div> <div> </div> <div><br /></div> <div> </div> <div>&quot;Third, to improve auditees’ participation in the audit process, practices such as spending more time in the preparation phase of the audit and adding an audit sponsor from management improve the participation and enable a continuous involvement of management throughout the audit process. Having this participation from management also supports an early discussion about the content and focus of an upcoming audit and creates possibilities to align audits to strategic plans.&quot;</div> <h3 class="chalmersElement-H3"> What do you hope your research will lead to? </h3> <div>&quot;I hope that the results of my research, i.e. suggestions for improved audit practises and the augmented audit service model, will support managers and organisations responsible for different types of auditing, in their efforts to improve their auditing practises to support value creation beyond assuring compliance.&quot;</div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div><em><br />Text compliation: Daniel Karlsson</em> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div>Read the thesis: <a href="">&quot;The augmented audit service: Supporting value creation beyond assuring compliance&quot; </a></div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div>The thesis defence will be online on Zoom, 11 December at 13.15, <a href="">see link on thesis’ page</a></div> <div> </div> <div> </div> <div> </div> <div><span></span> </div> <div> </div> <div> </div> <div> </div> <div><br /></div> <div>More about <a href="/en/Staff/Pages/janle.aspx">Jan Lenning</a></div> <div> </div> <div> </div> <div> </div> <div> </div>Mon, 07 Dec 2020 10:00:00 +0100 informatics - An area on the rise<p><b>​During the autumn, Chalmers started a Tracks course in Transport Informatics. At the same time, one of the first books on the subject with a focus on Maritime Informatics was released. A key person in the development of the book is Mikael Lind, visiting researcher at Mechanics and Maritime Sciences.</b></p>​Mikael Lind is a senior strategic research advisor at the Swedish Research Institute, RISE, focusing on digital innovation in sustainable transport. Since 2018, he is also a visiting researcher at the Department of Mechanics and Maritime Sciences. He has been highly involved in shedding light upon the area of Maritime Informatics.<div> <div>It's about using digitalisation to support decision-makers in the maritime industry. This emerging field unites practitioners and researchers in helping to improve the efficiency, safety, sustainability and resilience of shipping. Digitization is an opportunity to ensure maritime supply chains being conducted with higher predictability and transparency. </div> <h3 class="chalmersElement-H3"><span>Decision support for a self-organizing ecosystem</span></h3> <div><span style="background-color:initial">The maritime industry is unique because it is a self-organizing ecosystem, without any operational coordination body, constituted by many autonomous actors acting in competition. Therefore, it's important to address maritime informatics as an independent part, but a subset, of informatics according to Mikael Lind. </span></div> <div><span style="background-color:initial"><br /></span></div> <div><span style="background-color:initial"><img src="/SiteCollectionImages/Institutioner/M2/Nyheter/Mikael%20Lind.jpg" class="chalmersPosition-FloatRight" alt="Mikael Lind" style="margin:5px" />“By an applied science, both engaging researchers and practitioners joining forces in providing insights, experiences and opportunities for something that is a big concern for everyone; to secure value-added service to the clients of the sector” says Mikael Lind. </span></div> <div><span style="background-color:initial"><br /></span></div> <div><span style="background-color:initial">The applications of the research within maritime informatics are many. Mikael Lind exemplifies some of them through enhanced supply chain visibility for the clients of maritime transport chains, enhanced resource optimization for actors across the supply chain, conduction of maritime transports with high capital productivity and energy efficiency, protection of the planet and supporting reliable humanitarian deliveries such as food and medicines. It also means new markets and open innovation as well as third-party initiatives associated with supporting the above. </span></div> <div><span style="background-color:initial"><br /></span></div> <div><span style="background-color:initial">With the recently released book Maritime Informatics, Mikael Lind, who acts as editor and co-author of 12 of the book's 23 chapters, wants to offer maritime industry leaders an understanding of the potential of maritime informatics so that they can improve their capital productivity and energy efficiency. The book can also be a support for improving decision-making and provides data analysis staff in the maritime industry with tools for learning to handle, report and analyze spatial time data. It will also be a suitable textbook for students studying maritime informatics. </span></div> <div><span style="background-color:initial"><br /></span></div> <div><span style="background-color:initial">The book is co-written by 81 people, out of 47 practitioners and 34 applied researchers, from 20 nations. From Chalmers, Fredrik Olindersson from the Department of Mechanics and Maritime Sciences and Carl Sjöberger from the Department of Technology Management and Economics participates. </span></div> <h3 class="chalmersElement-H3"><span>Tracks course in Transport Informatics </span></h3> <div><span style="background-color:initial">At the same time as the book was released, Chalmers started a new tracks course in Transport Informatics. An initiative that Mikael Lind applauds. </span></div> <div><span style="background-color:initial"><br /></span></div> <div><span style="background-color:initial">“I think it is fantastic that Chalmers has taken a prime move to deliver capabilities of digitalization to tomorrow’s needed competencies in transport informatics. This is something that will be required by people that are working within or improving maritime transport operations. As we also know is that 90 percent of the products that we see has been in some transport chain leg been transported by the sea why the enhanced improvement of shipping is something that is of great concern for the many people in the world.” </span></div> <div><h3 class="chalmersElement-H3"><span>Read more: </span></h3></div> <div><span style="background-color:initial"><a href="">The book – Maritime Informatics </a></span></div> <div><span style="background-color:initial"><a href="">Tracks course – Transport informatics </a></span></div> <div><span style="background-color:initial"><a href=""></a></span><br /></div> <div></div></div>Fri, 04 Dec 2020 11:00:00 +0100 data as a driver for customer focused quality management<p><b>​With an increasing number of firms offering services, either digital or human, quality as a concept moves from being decided by the provider firm to being subjectively perceived by the customer. As a result, the ability to understand your customers and their experiences is becoming even more important. In her doctoral thesis, Andrea Birch-Jensen reconceptualizes quality as &quot;quality-in-use&quot; and highlights the prerequisites and organizational capacities needed to capture and transform customer feedback into improvements and organizational knowledge. </b></p><h3 class="chalmersElement-H3">​What challenges do you focus on your research?</h3> <div>&quot;Customer focus has been a central principle in quality management for a long time. With digitalization and increased service delivery fundamentally changing the customer offering, understanding how customers perceive the quality of an offering is becoming increasingly complex and difficult. Empirical research points to how quality management has failed to adapt to these changes, often remaining product focused rather than customer focused. Firms often put a lot of resources into developing these new, complex digital services or service-led business models, but the questions is whether they also have been able to respond these changes internally, for example by developing processes, competencies and capabilities which can manage and improve these subjective customer experiences in a way which drives customer satisfaction.&quot;</div> <h3 class="chalmersElement-H3">How do you address the problem with your research?</h3> <div>&quot;Understanding your customers is key in order to be customer focused. In my research, I identify the structural prerequisites needed to be able to acquire and make use of different types of customer feedback. I also explore the organizational muscles needed to transform customer feedback into quality improvements and organizational knowledge, by using the concept of absorptive capacity. For quality management to be able to respond to the challenges of increased subjectivity in customers’ assessments of quality, my research also explores and outlines the evolving role of quality management in the age of digitalization and increased service delivery.&quot; </div> <h3 class="chalmersElement-H3">What are the main findings? </h3> <div>&quot;First, I elaborate on how the concept of quality itself is changing, from a static and binary 'pass-fail' construct, to a construct which is subjectively perceived and experienced by the customer. As such, I propose the reconceptualization of quality as quality-in-use, highlighting the increased focus on the in-use phase of the offering as firms are increasingly offering digital and human services.&quot; </div> <div> </div> <div>&quot;Second, in order to be able to manage the elusive concept of quality-in-use, I outline two roles which quality management needs to fulfill: the capturing role and the converting role. The capturing role responds to the emphasis on the offering’s use-phase which requires the quality management function to possess the interfaces, customer feedback processes, and capacities that allow it to acquire and assimilate customer feedback generated throughout the use of the offering. Depending on the type of interface, for example if the interface is digital-to-digital, digital-to-human or human-to-human, different types of customer feedback processes need to be developed, which channel the customer feedback into the firm’s work with improvements. I propose the converting role of quality management as the prerequisites and capacities needed to transform and exploit the acquired and assimilated customer feedback on quality-in-use. The converting role contains three main elements: action, which entails reacting to customer feedback by converting the feedback into quality improvements, knowledge, which entails the ability to convert customer feedback into knowledge regarding quality-in-use, and integration, which entails the continuous integration and interplay between the conducted improvements and organizational learning.&quot;</div> <div> </div> <div>&quot;Third, I highlight the importance of ‘small data’ when aiming to understand customers’ experiences of quality-in-use. Frontline employees often become valuable knowledge carriers regarding customers perceived quality experiences, but in my studies I find that these frontline employees often lack formalized interfaces and customer feedback processes where this valuable information can be channeled back to the central quality management function. In contrast, firms employ an array of highly developed and mature interfaces and processes for codified customer feedback, such as big data or warranty statistics. Ultimately, this risks leading to firms remaining focused on managing technical product quality rather than managing and improving the whole customer experience.&quot;</div> <h3 class="chalmersElement-H3">What do you hope your research will lead to?</h3> <div>“I hope that my research will lead to improved understanding regarding how firms can become more customer focused in their quality management work by developing their customer-firm interfaces, customer feedback processes, and absorptive capacities needed to turn customer feedback into both concrete improvements and increased customer knowledge. Since my research also highlights the importance of small data as a guiding light in the ocean of big data and as a means of understanding perceived quality-in-use, I hope that future research will continue to unveil how to integrate big and small data to truly unlock customer understanding.” </div> <div> <br /></div> <div><em><br />Text compliation: Daniel Karlsson</em></div> <div><br /></div> <div>Read the thesis: <a href="">&quot;The evolving role of customer focus in quality management: Using customer feedback to mobilize quality improvements in the age of digitalization and increased service delivery&quot;</a></div> <div> </div> <div>The thesis defence will be online on Zoom, 4 December at 13.15, see link on <a href="">thesis’ page</a> (pwd: 818623)<br /><br /></div> <div>More about <a href="/en/staff/Pages/bandrea.aspx">Andrea Birch-Jensen<br /></a></div> <div><a href="/en/staff/Pages/bandrea.aspx"></a>  </div>Mon, 30 Nov 2020 12:00:00 +0100