The overall aim of this project is to improve health care processes and increase patients’ perceived quality by application of systematic quality tools. The research area concerns the initiative of Design for Six Sigma (DFSS) and its applicability in the development of processes in the health care area. In summary, DFSS is a systematic improvement initiative emphasising customer focus and fact based decision making.
Anette Gideberg, Susanne Gustavsson, Ida Gremyr
Design for Six Sigma, healthcare, process development