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Hendry Raharjo

Associate Professor, Technology Management and Economics

hendry.raharjo@chalmers.se +46317728181 Find me http://orcid.org/0000-0002-0420-3679

Hendry Raharjo is an Associate Professor at the Division of Service Management and Logistics.

Teaching
Publications
Collaboration and projects

Latest publications

2022
In search of member needs in coworking spaces

Author: Erik Rådman; Erik Johansson; Petra Bosch-Sijtsema; Hendry Raharjo

Published: 2022

Published in: Review of Managerial Science

Publication type: Journal article
What contributes to auditee satisfaction in external ISO 9001 audits?

Author: Jan Lenning; Ida Gremyr; Hendry Raharjo

Published: 2022

Published in: TQM Journal

Publication type: Journal article
2021
What difference does the gig mobility service make in the workers’ human needs structure?

Author: Markus Hartono; Hendry Raharjo; I. Made Ronyastra

Published: 2021

Published in: International Journal of Industrial Ergonomics

Publication type: Journal article
2020
The management index: simplifying business excellence for management teams?

Author: Kristen M. Snyder; Henrik Eriksson; Hendry Raharjo

Published: 2020

Published in: International Journal of Quality and Service Sciences

Publication type: Journal article
2019
Relationship between patient costs and patient pathways

Author: Sara Dahlin; Hendry Raharjo

Published: 2019

Published in: International Journal of Health Care Quality Assurance

Publication type: Journal article
Process Mining for Quality Improvement: Propositions for Practice and Research

Author: Sara Dahlin; Henrik Eriksson; Hendry Raharjo

Published: 2019

Published in: Quality management in health care

Publication type: Journal article
2018
Drivers of audit client satisfaction in the external audit fieldwork

Author: Jan Lenning; Ida Gremyr; Hendry Raharjo

Published: 2018

Published in:

Publication type: Other conference contribution
Exploring complaints by female and male patients at Swedish hospitals using a probabilistic graphical model

Author: Erik Eriksson; Hendry Raharjo; Susanne Gustavsson

Published: 2018

Published in: Scandinavian Journal of Caring Sciences

Publication type: Journal article
Does the service quality of urban public transport enhance sustainable mobility?

Author: Roberta Guglielmetti Mugion; Martina Toni; Hendry Raharjo; Laura Di Pietro; Samuel Petros Sebathu

Published: 2018

Published in: Journal of Cleaner Production

Publication type: Journal article
2017
Reconciling internal and external satisfaction through probabilistic graphical models: An empirical study

Author: Flaminia Musella; Roberta Guglielmetti Mugion; Hendry Raharjo; Laura Di Pietro

Published: 2017

Published in: International Journal of Quality and Service Sciences

Publication type: Journal article
Exploring differences between private and public organizations in business excellence models

Author: Hendry Raharjo; Henrik Eriksson

Published: 2017

Published in: International Journal of Operations and Production Management

Publication type: Journal article
2016
Awareness and attitude towards Green IS in Slovenian enterprises

Author: Alenka Baggia; Alenka Brezavšček; Matjaž Maletič; Petra Šparl; Hendry Raharjo; Anja Žnidaršič

Published: 2016

Published in: Organizacija

Publication type: Journal article
Linkage between urban public transport quality and sustainable mobility

Author: Roberta Guglielmetti Mugion; Martina Toni; Hendry Raharjo; Laura Di Pietro; Samuel Petros Sebathu

Published: 2016

Published in: Proceedings of the 18th QMOD/ICQSS conference, Rome, September 21-23, 2016. Italy, 2016

Publication type: Paper in proceeding
The role of trust in e-tourism services

Author: Roberta Guglielmetti Mugion; Hendry Raharjo; Laura Di Pietro; Martina Toni

Published: 2016

Published in: Proceedings of the 18th QMOD/ICQSS conference, Rome, September 21-23, 2016. Italy, 2016.

Publication type: Paper in proceeding
Investigating lead time, cost and patient pathways of breast cancer care: a comparative study of four hospitals in Sweden

Author: Sara Dahlin; Hendry Raharjo; Per Sjöli; Anna Genell; Katrin Gunnarsdottir

Published: 2016

Published in: International Forum on Quality and Safety in Healthcare, April 2016

Publication type: Conference poster
Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital

Author: Hendry Raharjo; Roberta Guglielmetti Mugion; Laura Di Pietro; Martina Toni

Published: 2016

Published in: Total Quality Management and Business Excellence

Publication type: Journal article
A life cycle approach to robust design methodology

Author: Vanajah Siva Subramaniam; Ida Gremyr; Hendry Raharjo; Bolennart Svensson

Published: 2016

Published in: International Journal of Productivity and Quality Management

Publication type: Journal article
2015
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

Author: Markus Hartono; Hendry Raharjo

Published: 2015

Published in: Total Quality Management and Business Excellence

Publication type: Journal article
Excellence Models in the Public Sector - Relationships between Enablers and Results

Author: Hendry Raharjo; Roberta Gugliemetti Mugion; Henrik Eriksson; Ida Gremyr; Laura Di Pietro; Maria Franscesca Renzi

Published: 2015

Published in: International Journal of Quality and Service Sciences

Publication type: Journal article
2014
A Framework for Developing and Assessing Eco-innovations

Author: Ida Gremyr; Jutta Hildenbrand; Steven Sarasini; Hendry Raharjo

Published: 2014

Published in: Eco-Innovation and the Development of Business Models

Publication type: Book chapter
The Relationships between Enablers and Results in Excellence Models: Learnings From Italy And Sweden

Author: Roberta Guglielmetti Mugion; Hendry Raharjo; Henrik Eriksson; Laura Di Pietro; Ida Gremyr; Maria Francesca Renzi

Published: 2014

Published in: Proceedings of 17th QMOD conference on Quality and Service Sciences ICQSS, Prague, September 3-5, 2014. Czech Republic, 2014

Publication type: Paper in proceeding
What can we learn from Swedish Quality Award? An empirical investigation of the causal relationships

Author: Hendry Raharjo; Henrik Eriksson

Published: 2014

Published in: Presented at the 2014 International Conference on Industrial Engineering and Operations Management

Publication type: Paper in proceeding
Exploring the Mediating Role of Affective and Cognitive Satisfaction on the Effect of Service Quality on Loyalty

Author: Markus Hartono; Hendry Raharjo

Published: 2014

Published in: Proceedings of 17th QMOD conference on Quality and Service Sciences ICQSS, Prague, September 3-5, 2014. Czech Republic, 2014

Publication type: Paper in proceeding
Attitudes toward quality improvement among healthcare professionals: Lessons from a hospital-wide quality initiative

Author: Kristian Siverbo; Henrik Eriksson; Hendry Raharjo; Michaela Moonen

Published: 2014

Published in: International Journal of Quality and Service Sciences

Publication type: Journal article
Adapting the Robust Design Methodology to support sustainable product development

Author: Ida Gremyr; Vanajah Siva Subramaniam; Hendry Raharjo; Thong Ngee Goh

Published: 2014

Published in: Journal of Cleaner Production

Publication type: Journal article

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Page manager Published: Wed 05 Jan 2022.